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Services

The support for our product is mainly e-mail based. We will try to answer your e-mails within 24 hours and will support issues such as:

• hardware capacity planning
• hardware configuration issues
• OS configuration issues
• VideoPhill installation and configuration issues
• other issues

Most common questions and answers should be found in the , so please check there if you have some issues or a questions.

We can also provide support via scheduled chats using the most popular IM software or telephone support for most persistent problems. Please contact us by e-mail first to arrange such support.

Yearly support contracts

We do provide service agreements for the systems that we deploy to you, and usually we charge up to 30% of the systems value annually for the support fees, payed monthly or yearly with discount.