The support for our product is mainly e-mail based. We will try to answer your e-mails within 24 hours and will support issues such as:
- hardware capacity planning
- hardware configuration issues
- OS configuration issues
- VideoPhill installation and configuration issues
- other issues
Most common questions and answers should be found in the , so please check there if you have some issues or a questions.
We can also provide support via scheduled chats using the most popular IM software or telephone support for most persistent problems. Please contact us by e-mail first to arrange such support.
Yearly support contracts
We do provide service agreements for the systems that we deploy to you, and usually we charge up to 30% of the systems value annually for the support fees, payed monthly or yearly with discount.